Responding to online reviews requires time, professionalism, and expertise. That’s why we developed unique reputation management solutions to help hoteliers track, influence, and maintain any hotel’s online reputation.
The Travel Media Group Reputation Management solution features our reputation dashboard, which allows you to manage and respond to online reviews all in one place. You can receive email and text messages when you receive a new review and track your position compared to up to five competitors. We also leverage an email campaign to encourage guests to leave reviews and receive feedback so you can improve.
Don’t have time to respond to reviews? Travel Media Group can help. We’ve hired and trained experienced Review Analysts to write insightful responses to your online reviews. Our analysts will write the review responses, you can approve them, and responses will post directly to the review websites on your behalf. We also help with critical review resolutions and provide sentiment analysis so you can learn review trends at a glance.
When used together, our reputation management solutions have been proven to increase ratings and city rankings, helping boost visibility in search. All of our solutions include monthly check-in calls with a dedicated support specialist to make sure that you’re getting the most out of your online hotel marketing solutions.
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